Position – Customer Service Executive   ( Only Male)

Experience – 0-1 year

Salary – 10  – 15k + Overtime

Job location – Ludhiana

Openings – 9-10

Responsibilities –

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Keep records of calls and sales and note useful information

Position – Customer Support  Executive – Quality Department   ( Only   Male)

Experience – 0-1 year

Qualification – Masters in Food Technology / Bio – Technology / Bio- Chemistry / Microbiology or equivalent degree

Salary – 10  – 15k + Overtime

Job location – Ludhiana

Openings – 2-3

candidates with excellent communication skills & knowledge of E-mail & MS- Excel.

Responsibilities –

• Answer calls professionally to provide information about products
• Keep records of customer interactions ,  recording details of inquiries, complaints, and comments, as  well as actions taken.
• Follow up to ensure that appropriate actions were taken on customers’ requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Answer questions about products or the company
• Ask questions to understand customer requirements
• Enter and update customer information in the database
• Handle grievances to preserve the company’s reputation
• Keep records of calls and sales and note useful information