NIT Faridabad

Haryana

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Customer Service Executive – Ludhiana (Punjab)

Position – Customer Service Executive   ( Only Male)

Experience – 0-1 year

Salary – 10  – 15k + Overtime

Job location – Ludhiana

Openings – 9-10

Responsibilities –

  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Keep records of calls and sales and note useful information

Position – Customer Support  Executive – Quality Department   ( Only   Male)

Experience – 0-1 year

Qualification – Masters in Food Technology / Bio – Technology / Bio- Chemistry / Microbiology or equivalent degree

Salary – 10  – 15k + Overtime

Job location – Ludhiana

Openings – 2-3

candidates with excellent communication skills & knowledge of E-mail & MS- Excel.

Responsibilities –

  • Answer calls professionally to provide information about products
  • Keep records of customer interactions ,  recording details of inquiries, complaints, and comments, as  well as actions taken.
  • Follow up to ensure that appropriate actions were taken on customers’ requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Answer questions about products or the company
  • Ask questions to understand customer requirements
  • Enter and update customer information in the database
  • Handle grievances to preserve the company’s reputation
  • Keep records of calls and sales and note useful information

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